Refund policy

Our goal at Cottomix is to provide our customers with every means of comfort

We will be with you step by step if you run into any problem, and to make things easier for you, here is a set of notes you need to know when returning or exchanging a product:

First: The exchange or return period:
You can request an exchange or return of the product within 14 days from the date of receiving the order.

Second: Return and exchange conditions:
The product must be in its original condition, with its original tags and packaging.

Third: No exchange or return in the underwear section:
We do not accept the return or exchange of  underwear, warm wear sets, socks, towels, leggings, Bermuda shorts and similar items.

Fourth: Damaged or wrong products are our responsibility:
  If you receive a damaged product or one that does not match the picture shown on the website, or if a wrong size, colour or product was sent, please contact us within **two days** of receiving the order with clear photos of the product. 
Only in this case does the company cover the shipping costs, exchange the product, or refund the amount paid.
If the exchange or return is  for any reason other than those mentioned above (such as changing your mind), the customer bears the full shipping costs.

Fifth: A problem after use:
If a problem appears in the product after using it, please contact us in writing and explain the problem in detail.

We are here to serve you