Frequently Asked Questions

What is the largest size you carry?

Our sizes go up to 5XL across a wide range of products, so every member of the family can find a size that is comfortable for them.

How do I know the right size for me?

The available size for each item is written in the product description on its page. If you are not sure about your size, you can contact us on WhatsApp at 01100278492 before ordering.

How long does shipping take?

Delivery takes two to five business days depending on the governorate.

Do you ship to all Egyptian governorates?

Yes, we ship to all Egyptian governorates.

Is cash on delivery available?

Yes, Cash on Delivery is available for orders on the website.

How do I exchange the size or the product?

You have 14 days from the date of receipt to exchange the product.

Can I get my money back?

Yes, if the amount is refunded, it is returned within 7 to 14 business days.

What materials are used in the products?

We use materials including single cotton lycra, polar fleece lycra, ribbed melton, beige gabardine, and soft lycra, depending on the product type and season. The exact material of each item is written in its description.

How do I wash the items so they last longer without shrinking or fading?

In general, for cotton and lycra materials, it is best to wash in lukewarm or cold water, avoid bleach, and dry away from direct sunlight or high dryer heat, to keep the item's colour and shape for as long as possible.

Is there a warranty on the products?

Yes, every item comes with a 3-month warranty on the material and craftsmanship (work and stitching).

Do you have sizes for children?

Yes, we have a collection of pyjamas and home wear for boys and girls in different sizes.

How do I contact you if I have a problem or a question?

You can contact us on WhatsApp or by phone at 01100278492, or email us at cottomix5@gmail.com.